Anacove Installer Privacy Policy

Effective date: October 22, 2026

Anacove, Inc. provides the Anacove Installer application for authorized equipment installers. This policy explains how we collect, use, store, and provide access to information through the Android and iOS applications and their associated Anacove cloud services.

Information We Collect and How We Use It

The application uses your phone number to check your installer authorization and retrieve your installer profile and assigned sites. Installer profiles and assignments may be provided by Anacove personnel or authorized customer representatives.

During installation and servicing work, the application accesses or submits:

Your installer name, phone number, and installer identifier.

Site and room assignments and equipment installation locations.

Equipment identifiers, including device MAC addresses, configuration and status information, and test results.

Installation and maintenance records, including dates and times, notes, and photographs you submit.

We use this information to authorize access, identify and configure equipment, test its operation, document installations, identify who performed the work, contact installers about their work, and support maintenance, troubleshooting, and fault finding.

Camera and Bluetooth Permissions

With your permission, the application uses the camera to scan equipment QR codes and take installation photographs. Photographs you submit are uploaded to Anacove’s cloud systems and associated with the relevant installation records.

The application uses Bluetooth to discover and communicate with nearby Anacove equipment. For example, an installer may connect to a room’s HVAC gateway to configure the equipment and check its operation.

The application does not request access to your phone’s geographic location, microphone, or photo library. Site and room assignments describe equipment installation locations and are separate from your phone’s geographic location.

You can change camera and Bluetooth permissions in your device settings. Disabling a permission prevents the corresponding features from working.

Storage and Access

Information submitted through the application is stored in Anacove’s cloud systems hosted on Amazon Web Services (AWS). AWS provides the infrastructure used to host and store this information.

Access to installation information is restricted to Anacove-approved personnel, including support staff, and authorized representatives of the customer responsible for the relevant site. This access supports installation, maintenance, troubleshooting, and fault finding.

We do not sell or rent information collected through the application. We do not use this information for advertising or to track installers across other companies’ apps or websites.

Security

The application transmits information to Anacove’s cloud systems using HTTPS with Transport Layer Security (TLS). Access to installation records is restricted to authorized users. No method of electronic transmission or storage can guarantee complete security.

Retention of Installation and Maintenance Records

We retain installation and maintenance records, including associated installer names, phone numbers, notes, photographs, and device information, to support equipment maintenance, troubleshooting, traceability, and installation accountability. Installer identification remains associated with the recorded work after the installer’s access to the site ends.

We retain these records for up to 20 years from the date of the recorded work, or until the site is decommissioned, whichever occurs first. We review associated personal information and delete or anonymize it when it is no longer needed for these purposes, subject to applicable legal requirements.

Changing device permissions or uninstalling the application does not itself delete installation records already uploaded to Anacove’s cloud systems.

Privacy Questions and Requests

For questions about this policy, or to request access to, correction of, or deletion of your personal information or installer account, contact info@anacove.com. Requests are handled manually by our support staff.

We review requests in accordance with applicable law. Where information needs to be retained for installation accountability, maintenance, or a legal requirement, we will explain the reason and any applicable limits on deletion.

Changes to This Policy

We may update this policy as the application or our information practices change. We will publish the revised effective date and provide additional notice where required.

Contact Information

Anacove, Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Anacove, Inc. has not adhered to this Statement, please contact Anacove, Inc. at:

Anacove, Inc.
7855 Ivanhoe Ave, Suite 214,
La Jolla, CA 92037

Email Address:

info@anacove.com

Telephone number:

(628) ANACOVE

 

Alistair 20Chatwin 202014-07-10 2015_edi

Alistair Chatwin 

President

Alistair headed up commercial business for DISH Network, where he engaged with hotel owners and operators in developing entertainment plans that suited the unique needs of the hospitality industry. Before that Alistair served as Director of Product Management at EchoStar Corporation, a premier global provider of satellite communication solutions. He also served in similar roles at ADB Software Systems Services and STMicroelectronics. Alistair earned a degree in Engineering at RMIT University in Melbourne, Australia. 

Carlos Shteremberg

Carlos Shteremberg

Managing Director

Carlos has held executive positions including President, Chief Operations Officer, and Principal at various technology and industrial companies. They include ATX Networks Corp., Pico Digital, Talon Holdings, and Maketory. Carolos earned a degree in Business Administration from the University of San Diego.

Ian Lerner

Ian Lerner

President

Alistair headed up commercial business for DISH Network, where he engaged with hotel owners and operators in developing entertainment plans that suited the unique needs of the hospitality industry. Before that Alistair served as Director of Product Management at EchoStar Corporation, a premier global provider of satellite communication solutions. He also served in similar roles at ADB Software Systems Services and STMicroelectronics. Alistair earned a degree in Engineering at RMIT University in Melbourne, Australia. 

Anton Monk, PhD 

Vice President and Chief Technology Officer, Wireless Initiatives at Viasat

Anton sits on various industry, advisory and academic boards, including the UCSD Jacobs School Dean’s Council of Advisors. His focus is on 5G, telecom technology strategy, networking and wireless R&D, and startup fundraising and advising. In addition, Anton is a noted corporate technology evangelist and keynote speaker as well as a legal expert witness. Dr. Monk earned a M.S. in Electrical Engineering from the California Institute of Technology and B.S. and Ph.D. in Electrical Engineering from the University of California, San Diego.

David Steigelfest, JD 

Chief Platform Officer, Director, Super League Gaming

A trained attorney, David has served as an executive and entrepreneur in the digital, technology and financial space for more than 20 years. David’s experience as an innovator and creative problem solver, which includes decades of managerial experience and board-level oversight, stems from his pioneering work in yield management optimization software and overseeing multi-million dollar change management projects on Wall Street. David specializes in innovation, product development, and complex business process change. He is an expert in all aspects of software development and an inventor with nine distinct patents. 

Annette Friskopp, MBA

Global Head and General Manager, Specialty Printing SystHewlett-Packard Companyems 

Friskopp is a well-rounded business executive with more than 30 years of experience growing profitable businesses in the United States, Europe, and Asia. She earned an MBA from Harvard Business School in 1990 and has held senior management roles for a range of companies from startups to multinational enterprises. Her areas of expertise include customer-driven technology innovations and value-creation leadership; P&L ownership and solution delivery; growth strategy; and strategic account management, sales management, business development and deal negotiations.

Ramamohan Paturi, PhD 

Professor, Department of Computer Science and Engineering University of California, San Diego

Ramamohan Paturi is a professor in the Department of Computer Science and Engineering at the University of California, San Diego. His research interests include algorithms, computational complexity, and the satisfiability problem. Ramamohan was a Postdoctoral Fellow in Computer Science at Harvard University. He earned his PhD in Computer Science at Penn State University and a Master’s Degree in Computer Science at the Indian Institute of Technology, Madras,

Richard Lewis, MSEE

Senior Vice President Research and Technology Zenith Electronics LLC

Lewis is responsible for business development, and intellectual property licensing in the United States, in addition to setting the technology vision for the LG Electronics USA commercial products division. He earned his BSEE from the University of Iowa, and holds 15 issued patents. In 2002, Richard appeared before congress to testify on issues related to the implementation of digital broadcast television, including how to overcome industry obstacles and accelerate its implementation by the 2006 mandated deadline.

 

ANACOVE INC.

Phone: (628) ANACOVE

Email: sales@anacove.com

 

Mailing Address:

PO BOX 1103 

La Jolla, CA 92038

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